The Inside-Out Approach

Have you ever watched the TV Series Undercover Boss? I become part of your team analysing your business from the inside out.

Most consultants sit in meetings and look at spreadsheets. I work alongside your team, serve your customers, and experience your business the way your staff and customers do.

Here's how it works:

With your permission, I'll spend 1-5 days embedded in your business. Depending on your needs, I can:

Shadow your team across different roles
Work the front desk or customer service
Observe operations during busy and quiet periods
Experience your business as a customer would

You decide how I'm introduced:

As a consultant (transparent approach)
As a temp or trainee (if you want unfiltered staff feedback)
As a mystery shopper (for customer experience analysis)

We'll discuss the best approach for your situation during our discovery call.

person using magnifying glass enlarging the appearance of his nose and sunglasses

grayscale photo of woman doing silent hand sign

What I'll Uncover:

✅ The complete customer journey - from first contact to post-purchase (where are you losing people?)
✅ Operational bottlenecks - the processes slowing you down that you can't see from management level
✅ Where you're actually losing money - not where you think you are
✅ Team dynamics - what's really happening when leadership isn't in the room
✅ Hidden opportunities - revenue streams or efficiencies you're missing
✅ Customer pain points - what frustrates them (that they don't tell you directly)

The insights you'll gain will be invaluable—because I'll see what you can't.

"Nicola in 1 day could tell me some of my issues and how to resolve, that I didn't even know was a problem, as it doesn't happen at the store while I'm visiting.

She is worth her weight in gold, someone that's worked in the real world really does get it. She is a breath of fresh air and so passionate she really made me feel like I had someone to talk to and help."

Thank you

Lisa M. Coffee & Vintage

Connect

Get in touch for tailored solutions.

info@dnadigitalhq.com

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