Terms & Conditions for

DNA Digital HQ

1. Introduction

Welcome to DNA Digital HQ Ltd ("we," "us," "our"). These Terms and Conditions govern your use of our services and website at dnadigitalhq.com. By engaging our services or making a purchase, you agree to these terms.

Company Details:

Registered Company: DNA Digital HQ Ltd
Registration Number: SC864001
Registered Address: 58 Shawburn Street, Scotland, ML3 9DX
Contact: info@dnadigitalhq.com

2. Services Provided

DNA Digital HQ offers:

E-commerce transformation and optimization
Website fixes and maintenance
Operations rescue and consulting
Customer experience modernization
Digital strategy for trades, construction, and public/private organizations

Service specifications will be agreed upon in writing (via email, proposal, or contract) before work commences.

3. Orders & Acceptance

All orders placed through our web store are subject to acceptance by DNA Digital HQ.
We reserve the right to refuse or cancel any order at our discretion.
A confirmation email will be sent once your order/project is accepted.
For custom projects, a detailed scope of work will be provided and must be approved before work begins.

4. Pricing & Payment Terms

Pricing:

All prices are in GBP (£) unless otherwise stated.
Prices are subject to change without notice, but confirmed quotes remain valid for 30 days.
VAT will be added where applicable.

Payment Methods:

We accept payments via Stripe, PayPal, and other payment processors as displayed at checkout.
Payment terms for projects will be specified in your proposal (e.g., 50% upfront, 50% on completion).

Payment Schedule:

Web Store Products/Fixes: Payment in full at time of purchase.
Consulting/Project Work: As agreed in your proposal or contract.
Invoices: Payment due within 14 days of invoice date unless otherwise agreed.

Late Payments:

Late payments may incur interest at 8% per annum above the Bank of England base rate.
We reserve the right to suspend services for overdue accounts.

5. Refunds & Cancellations

Website Fixes & Small Services:

Refunds available within 14 days if service has not been delivered.
Once work has commenced, refunds are at our discretion based on work completed.

Project Work:

Cancellations must be made in writing.
Deposits are non-refundable once work has begun.
You will be charged for work completed up to the cancellation date.

Digital Products:

Due to the nature of digital services, refunds are only provided if the service is materially different from what was described.

6. Client Responsibilities

To ensure successful project delivery, you agree to:

Provide timely access to necessary systems, accounts, and information.
Respond to requests for feedback or approvals within agreed timeframes.
Provide accurate content, images, and materials as required.
Ensure you have the legal right to use any materials you provide to us.

Delays: Failure to provide required materials or feedback may result in project delays and potential additional charges.

7. Intellectual Property Rights

Your Content:

You retain ownership of all content, images, and materials you provide to us.
You grant us a license to use these materials solely for delivering your project.

Our Work:

Upon full payment, you own the final deliverables (websites, designs, etc.) created specifically for you.
We retain ownership of our processes, methodologies, templates, and pre-existing materials.
We reserve the right to showcase completed work in our portfolio unless otherwise agreed.

Third-Party Elements:

Some projects may include third-party plugins, themes, or software subject to their own licenses.
You are responsible for maintaining any required licenses for third-party tools.

8. Warranties & Guarantees

Our Commitment:

We will deliver services with reasonable skill and care.
Website fixes and services will function as described at the time of delivery.

Limitations:

We do not guarantee specific business results (e.g., sales increases, traffic growth).
Websites and digital services require ongoing maintenance; we are not responsible for issues arising from lack of maintenance, third-party updates, or hosting problems outside our control.

Testing Period:

You have 7 days from delivery to report any issues or defects.
We will fix legitimate issues at no additional charge within this period.

9. Limitation of Liability

To the fullest extent permitted by law:

Our total liability for any claim shall not exceed the amount paid by you for the specific service in question.
We are not liable for indirect, consequential, or incidental damages including loss of profits, data, or business opportunities.

Exceptions:

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

10. Confidentiality

We will keep your business information confidential and will not share it with third parties except as necessary to deliver services (e.g., hosting providers).
This obligation continues for 2 years after our working relationship ends.

11. Third-Party Services

Our services may integrate with or rely on third-party platforms (e.g., Shopify, WooCommerce, payment processors, hosting providers). We are not responsible for:

Third-party service outages or changes
Third-party pricing changes or policy updates
Data breaches or issues originating from third-party services

12. Termination

By You:

You may terminate services by providing 14 days' written notice.
You remain liable for payment of all services rendered up to termination.

By Us:

We may terminate immediately if you breach these terms, fail to pay, or engage in abusive behavior.
We may terminate with 30 days' notice for any other reason.

13. Data Protection & Privacy

Your personal data is processed in accordance with our Privacy Policy and GDPR regulations. Please refer to our Privacy Policy at CLICK HERE for full details.

14. Website Use & Acceptable Use

When using our website, you agree not to:

Use our site for any unlawful purpose
Attempt to gain unauthorized access to our systems
Transmit viruses or malicious code
Scrape, copy, or reproduce our content without permission
Impersonate DNA Digital HQ or misrepresent your relationship with us

15. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Pandemic or public health emergencies
War, terrorism, or civil unrest
Internet or telecommunications failures
Government actions or regulations

16. Amendments

We reserve the right to update these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the new terms.

For existing projects, the terms in effect at the time of agreement will apply.

17. Governing Law & Dispute Resolution

These Terms & Conditions are governed by the laws of Scotland.

Dispute Resolution:

Informal Resolution: We encourage you to contact us first to resolve any issues informally.
Mediation: If informal resolution fails, we agree to attempt mediation before legal action.
Jurisdiction: Any legal proceedings will be subject to the exclusive jurisdiction of the Scottish courts.

18. Entire Agreement

These Terms & Conditions, together with any written proposal or contract, constitute the entire agreement between you and DNA Digital HQ regarding our services.

19. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

20. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Email: info@dnadigitalhq.com
Website: https://dnadigitalhq.com
Address: 58 Shawburn Street, Scotland, ML3 9DX

Last Updated: October 2025